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How freespins Handles Your Personal Data

Our privacy policy explains exactly what personal data we collect when you open an account, how we use it, and the rights you hold over it at any…

Data collected only as neededYour rights are enforceableNo data sold to third partiesAccount data kept secureContact us to request changes

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What This Policy Covers and Where It Applies

freespins Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data processed by freespins when you access our platform where local law permits. The data we collect falls into three categories: account data you provide directly (name, email, phone number), transaction data generated when you use UPI, Paytm or PhonePe

1
to move funds, and technical data such as your device type, browser and session logs. We process this data to operate your account, verify your identity as required under applicable regulations, process deposits and withdrawals, and communicate with you about your account. We do not sell,
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rent or trade your personal data to marketing companies. Where we share data with payment processors like UPI, Paytm or PhonePe, it is limited to what those services need to complete your transaction. Retention periods vary by data type and are governed by the laws applicable
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in your jurisdiction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete any personal data we hold about your account, our privacy team is available through three channels. We aim to acknowledge your request within 48 hours and resolve it within 30 days, depending on the complexity of what you ask for and any legal obligations that apply in your jurisdiction.

Team online

Email Privacy Team

Send a written data request to our dedicated privacy address. Include your registered account email so we can locate your records quickly and respond within the committed window.

Live Chat Support

Start a live chat session from within your account dashboard. Our support agents can log a formal privacy request on your behalf and escalate it to the privacy team immediately.

In-Account Request Form

Use the data request form in your account settings under Privacy. This is the quickest path — your request is timestamped automatically and routed directly without needing to wait for an agent.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

From the moment you open your account to the day you request deletion, we apply consistent data handling practices.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser at any time without losing your account access.

Payment Data Isolation

UPI, Paytm and PhonePe transaction records are stored in a separate, access-controlled environment from your profile data. Staff handling account queries cannot view full payment instrument details.

Account Security Controls

Your account password is hashed using current industry standards and never stored in plain text. We also log all login attempts so you can see your access history from the security section of your account.

Data Retention Schedule

We retain account data for as long as your account is active and for the period required by applicable law after closure. Data that is no longer required by law or operations is deleted on a rolling schedule.

Access Request Process

You can request a copy of all personal data we hold about you. We will compile it in a readable format and deliver it to your registered email address within the timeframe required by your applicable jurisdiction.

Third-Party Disclosure Rules

We share data with third parties only where necessary to operate the platform — payment processors, identity verification providers and hosting services. Each third party is bound by contractual data protection obligations.

Common Questions About Your Data at freespins

These questions cover the practical situations you are most likely to encounter — from checking what data we hold, to understanding why we collect it, to making a formal deletion request. If your question is not answered here, use any of the contact paths listed in the support section above.

We collect your name, email address, phone number and the identity documents needed for verification under applicable regulations. We also record transaction data for each UPI, Paytm or PhonePe deposit or withdrawal you make.

Yes. Submit a data access request through the in-account form or by emailing our privacy team. We will compile your data and send it to your registered email within the timeframe required by the law that applies to your account.

No. We do not sell or rent your personal data to advertisers or marketing networks. Data shared with third parties is limited to what payment processors, identity verification providers and our hosting infrastructure require to function.

Retention periods after account closure depend on the legal requirements applicable in your jurisdiction. Once those periods expire, your data is deleted on our rolling schedule. You can ask our privacy team for the specific retention period that applies to your account.

Use the data request form in your account settings, the live chat channel, or email the privacy team directly. Mention whether your request is for correction or deletion and we will process it within 30 days, subject to any legal obligations we must meet.

Identity verification is required under the financial regulations that apply where our platform operates. Completing it protects your account from unauthorised withdrawals and ensures your UPI, Paytm or PhonePe payout reaches the correct account holder.

We use session cookies for login continuity and analytics cookies to understand lobby usage patterns. You can disable non-essential cookies in your browser settings. Disabling session cookies may affect how your account functions during your visit.

How freespins Handles Your Personal Data

Reach Us About Your Privacy Rights

Email Privacy Team

Live Chat Support

In-Account Request Form

Six Ways We Protect and Manage Your Data

Cookie Management

Payment Data Isolation

Account Security Controls

Data Retention Schedule

Access Request Process

Third-Party Disclosure Rules

Common Questions About Your Data at freespins

01 What personal data does freespins collect when I open an account?

02 Can I see all the data freespins holds about me?

03 Does freespins share my data with advertisers or marketing companies?

04 How long does freespins keep my account data after I close my account?

05 How can I request that freespins corrects or deletes my personal data?

06 Why does freespins need to verify my identity before I can withdraw?

07 How do cookies on freespins work and can I turn them off?

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